Privacy Notice (Ver 1.0)

Name of the Data Controller: ICRM Marketing LLP.,

Version No: 1.0

Date of drafting/Revision: 20th February 2020

Document confidentiality level: For public distribution through website and other channels

Document owner: Akash Sethi

Document owner’s designation: Director at ICRM Marketing LLP.

Document owner’s email: privacy@icrmsoftware.com

 

Effective Date: February 20th, 2020

This Online Privacy Notice (“Privacy Notice”) explains how ICRM Marketing LLP and its subsidiaries (“ICRM Marketing LLP”) handles personal data that it collects and receives from users through ICRM Marketing LLP’s Websites (“https://icrmsoftware.com & https://B2Bmedium.com”).

ONLINE PRIVACY NOTICE - Summary

This summary section provides a brief overview of our Privacy Notice. Please read the full Privacy Notice below for more detailed information.

Information We Collect

ICRM Marketing LLP collects the following types of information through the ICRM Marketing LLP’s Website:

• Information you provide. Personal data you provide when applying for a job or contacting ICRM Marketing LLP for business and general enquiries

• Information collected automatically. Your IP address and non-identifying information about your use of ICRM Marketing LLP Websites may be collected automatically using tracking technologies, such as cookies and web server log files. Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the site’s essential features, which may not work if you reject cookies.

• Information collected from other sources. We may combine information about you from ICRM Marketing LLP Websites, information collected offline or from external parties.

How We Use Your Information

ICRM Marketing LLP uses the information we collect for several purposes, mainly:

• To provide you with ICRM Marketing LLP services you request.

• To communicate with you about ICRM Marketing LLP services.

• To customize and improve your experience on this Website.

• To process your job application.

• To respond to your contact enquiry and other internal business purposes.

 

When We Share Your Information

ICRM Marketing LLP does not sell or disclose your personal data to any individual or organization without your consent. ICRM Marketing LLP may disclose your personal data for the following purposes:

• To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle personal data in accordance with appropriate contractual privacy and security provisions and this Privacy Notice.

• To another company in connection with the processing of your job application.

• To governing regulatory authorities or as may otherwise be necessary for ICRM Marketing LLP to comply with a legal obligation or demand.

 

Your Privacy Choices

You may contact us at any time if you have questions about this Privacy Notice or the Personal Data we collect about you. Please submit your privacy inquiries here.

 

Security

ICRM Marketing LLP maintains appropriate controls and technical and organizational security measures to protect and secure personal data, but when you share personal data online there is always some risk that an unauthorized third party could gain access to your information.

 

Accessing Our Sites Globally

ICRM Marketing LLP is a global company headquartered in India and your Personal Data will be processed in India before being shared with affiliates/vendors/partners around the world. This means that Personal Data may not be processed in a country that offers the same level of data protection as the country where you reside, including the European Economic Area (EEA). ICRM Marketing LLP complies with the EU-GDPR privacy regulation.

 

Changes to our Privacy Notice

Check this Privacy Notice regularly, as we may change or update portions of this Privacy Notice from time to time, subject to any applicable consent requirements. Any changes will be promptly posted to this page and accompanied by a new effective date at the top of this page.

 

ONLINE PRIVACY NOTICE - Full text

 

Effective date: February 20, 2020

 

This Online Privacy Notice (“Privacy Notice”) explains how ICRM Marketing LLP and its subsidiaries (“ICRM Marketing LLP”) handles personal data that it collects and receives from users through this website (“ICRM Marketing LLP Websites”).

Information We Collect

The types of personal data that we may collect and receive while you use the ICRM Marketing LLP Websites are described in this section and include both data that you provide to us and data that we collect automatically when you use the ICRM Marketing LLP Websites. For purposes of this Privacy Notice, “Personal Data” means any data related to you as an identified or identifiable natural person. Examples of Personal Data include name, address, telephone number, email address, etc.

Information You Provide

ICRM Marketing LLP collects Personal Data that you provide on ICRM Marketing LLP Websites, for example, through a contact form in order to enquire about our services, through your job application, or to contact ICRM Marketing LLP. This could include:

• Name

• Contact data such as your address, phone number, or email address

• Registration data such as your username and password

• Employment, education and other background data when you inquire about employment with ICRM Marketing LLP

 

Data That May Be Collected Automatically

When you use ICRM Marketing LLP Websites, we also may collect certain usage and device data automatically as described below.

IP Address

We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the ICRM Marketing LLP Websites. Your IP address is automatically logged in our web server logs, to provide you with the essential service of website browsing, without which it would not be possible for you to browse this website or even be able to read this page.

An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about ICRM Marketing LLP Websites and to customize content.

Cookies and Other Tracking Technologies

We use cookies (and equivalent technologies) to collect and analyze information on our Website's performance and to enable the Website to function. Cookies also allow us and third parties to tailor the ads you see when you visit our Website and other third party websites in the same online network, including social networks. You can find out more from our Cookie Policy.

To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/ or http://youronlinechoices.eu/. Please note that some cookies are essential to the functioning of our websites and deleting or disabling them will reduce the sites' functionality.

Data Collected from Other Sources

We may combine data about you that is collected through the ICRM Marketing LLP Websites with data that we have collected online, offline, as well as with data provided to us by third parties.

How We Use Your Data

We use your Personal Data to provide you the services you request, communicate with you, improve your experience on the ICRM Marketing LLP Websites, process your job  application, and for other internal business purposes, as described in more detail below.

Providing Services You Request

If you choose to contact us, we use the Personal Data that you provide through ICRM Marketing LLP Websites to respond to your questions, provide you the services you request, offer an optimal customer experience, and/or on the basis of your consent.

Communicating with You

If you choose to submit your details through ICRM Marketing LLP Websites, we may add you to our marketing list and contact you about our services. We also share your information with our customers, who are responsible for creation of the content you choose to receive. You may unsubscribe from such communications at any time using the link provided in emails from us.

Customized User Experiences

We may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make our ICRM Marketing LLP Websites easier to use and navigate as well as to personalize the content provided on ICRM Marketing LLP Websites by anticipating the information and services that may be of interest to you. In some cases, we collect this information pursuant to your consent. In other cases, we collect this information for our legitimate business interest to optimize and customize user experiences.

Business and Product Improvement

In order to discover new facts that could help ICRM Marketing LLP better understand customer needs and help improve, develop, and evaluate services, materials, and incentives to join us, ICRM Marketing LLP analyses the information that you have provided for its legitimate interests in business and marketing improvement.

Service Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the ICRM Marketing LLP Websites to monitor user traffic patterns and preferences for our legitimate business interests of improvement, analytics, and optimization of the ICRM Marketing LLP Websites.

Data Use and Retention

We will only keep Personal Data as long as necessary for the fulfillment of the purposes outlined above, except if otherwise required by applicable laws or legal orders.

When We Share Your Information With Third Parties

We share your Personal Data with third parties as described below. We do sell or rent Personal Data to third parties for their own marketing purposes.

Clients, Affiliates, Vendors, and Suppliers

We have relationships with various clients, vendors and suppliers, including our affiliated companies and recruitment agencies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to ICRM Marketing LLP. We will not authorize these parties to use your Personal Data for any purpose that is not contractually committed to ICRM Marketing LLP, and we require them to handle your Personal Data collected through the ICRM Marketing LLP Websites in accordance with appropriate contractual privacy and security provisions and this Privacy Notice.

Legal Rights and Obligations

In certain limited circumstances, ICRM Marketing LLP may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our pharmaceutical products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the ICRM Marketing LLP Websites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.

Privacy of Children

ICRM Marketing LLP does not knowingly collect or use any Personal Data directly from children on ICRM Marketing LLP Websites. We do not knowingly allow children to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

Your Privacy Choices

You may contact ICRM Marketing LLP to ask questions, discuss your concerns, or report privacy concerns. If you communicate with or request information from ICRM Marketing LLP, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.

ICRM Marketing LLP has an appointed Data Protection Officer who is contracted through

ICRM Marketing LLP’ parent group Premier Research. Please submit your privacy inquiries here.

 

Additional Information for California Residents

If you are a California resident, you have the right to receive specific information about how ICRM Marketing LLP collects, uses and discloses your Personal Data, and you may have specific rights with respect to your Personal Data. California-specific privacy requirements that are not addressed in other sections of this Privacy Notice are described in this section.

Consistent with the Information we collect section above, we collect certain categories and specific pieces of information about individuals that are considered Personal Data. As detailed above, we may collect this Personal Data from you and other third parties. We collect, use and disclose Personal Data for the business and commercial purposes described in the How we use your Data and the When we share your Information sections above. Under the definition of “selling” in the California Consumer Privacy Act, ICRM Marketing LLP does sell your Personal Data.

As a California resident, you have the right to request:

• Information about the Personal Data that ICRM Marketing LLP has collected, used and disclosed about you over the previous 12 months, including: the categories of Personal Data collected; the categories of sources from which your Personal Data was collected; the business or commercial purposes for which ICRM Marketing LLP collected your Personal Data; the categories of your Personal Data that was disclosed for a business or commercial purpose; and the categories of third parties with whom ICRM Marketing LLP shared your Personal Data;

• The specific Personal Data that ICRM Marketing LLP has collected about you over the previous 12 months; and

• To have your Personal Data deleted.

Should you exercise any of your privacy rights as a California resident, ICRM Marketing LLP will not discriminate against you by offering you different pricing or services, or by providing you with a different level or quality of services, based solely upon this request. Certain ICRM Marketing LLP Services, however, may require that ICRM Marketing LLP processes your Personal Data in order to provide the Service or to allow us to use and disclose your Personal Data to provide the Service. When you exercise your right to have your Personal Data deleted, you may lose access to certain aspects of ICRM Marketing LLP Services that require your Personal Data to perform the service.

Please see the Your Privacy Choices section if you have questions or would like to make a request to exercise any of your rights.

 

Additional Information for European Economic Area residents

ICRM Marketing LLP would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

▪ The right to access – You have the right to request ICRM Marketing LLP for copies of your Personal Data or a description of the Personal Data categories we process or a description of the processing.

▪ The right to rectification – You have the right to request that ICRM Marketing LLP correct any information you believe is inaccurate. You also have the right to request ICRM Marketing LLP to complete the information you believe is incomplete.

▪ The right to erasure – You have the right to request that ICRM Marketing LLP erase your Personal Data, under certain conditions.

▪ The right to restrict processing – You have the right to request that ICRM Marketing LLP restrict the processing of your Personal Data, under certain conditions.

▪ The right to object to processing – You have the right to object to ICRM Marketing LLP’ processing of your Personal Data that are based on legitimate interests, under certain conditions.

▪ The right to data portability – You have the right to request that ICRM Marketing LLP transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If ICRM Marketing LLP will not be able to provide the requested information or make the change you request, you will be provided with reasons for such decision.

Under local law you are also entitled to lodge a complaint with your local data protection authority.

Please submit your requests and privacy inquiries as described in Your Privacy Choices.

Data Security

ICRM Marketing LLP maintains reasonable technical, administrative, organizational and physical security measures and controls to secure any Personal Data collected through the ICRM Marketing LLP Websites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially any sensitive Personal Data. ICRM Marketing LLP cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to ICRM Marketing LLP Websites, you must weigh both the benefits and the risks.

Links to Third-Party Sites and Social Media Plug-ins

This Privacy Notice does not apply to third-party websites to which ICRM Marketing LLP Websites may link. ICRM Marketing LLP Websites may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit ICRM Marketing LLP Websites, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Site. If you are logged into the social media website (e.g., Facebook, LinkedIn, Twitter) while browsing on our ICRM Marketing LLP Websites, the social media plug-in allows that social media website to receive information that you have visited our ICRM Marketing LLP Websites. The social media plug-in also allows the social media website to share information about your activities on our ICRM Marketing LLP Websites with other users of their social media website. These sharing settings are managed by the social media website and governed by its privacy policy.

Accessing Our Sites Globally

This site is owned and operated by ICRM Marketing LLP, and if you are visiting this site from a country outside India, your communication with us will necessarily result in the transfer of information across international borders. Personal Data may be transferred to other ICRM Marketing LLP affiliates in territories that may not provide a level of protection to Personal Data equivalent to that provided by your home country.

In compliance with privacy regulations across the globe, ICRM Marketing LLP adheres and cooperates fully with the EU Data Protection Authorities (EU DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) regarding human resource data (which is any Personal Data about an organization’s own employees, past or present, collected in the context of the employee relationship) and non-human resource data. ICRM Marketing LLP will comply with advice given by such authorities with regard to Personal Data transferred from the European Union and Switzerland. ICRM Marketing LLP commits to resolve complaints about your privacy and our collection or use of your Personal Data. Persons from the European Union and Switzerland who have inquiries or complaints regarding this Privacy Notice should first contact us here.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Any onward transfers of Personal Data to vendors and suppliers outside the EEA will be done in compliance with the international data transfer restrictions that apply under EU and Swiss data protection laws, including, where appropriate, through the use of EU model contracts for data transfers to processors.

Changes to our Privacy Notice

We will only use Personal Data in the manner described in the Privacy Notice in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, or if required by law, we reserve the right to change the terms of this Privacy Notice at any time.

Any changes to this Privacy Notice will be reflected on this page with a new effective date. ICRM Marketing LLP encourages you to review this Privacy Notice regularly for any changes.

Any Personal Data collected upon your continued use of ICRM Marketing LLP Websites will be handled in accordance with the currently posted Privacy Notice